COMPLIANCE

In order to protect the interests of clients we have a clear and straight forward complaints resolution policy, which can be followed, to ensure that all complaints are dealt with fairly. To view our complaints procedure please access the Bruvos Complaints Policy here, or alternatively you can direct your complaint to our complaints department. Should we be unable to resolve your complaint in terms of our internal complaints procedure you then have the right to contact.

To ensure that our clients receive totally unbiased advice, and the product which best suits their needs, all our staff have signed our Conflict of Interest statement to which we strictly adhere.

All personal information received by us will only be used to obtain the most competitive quotation and in respect of services related to your policy Information. All records are backed up daily off site under a secure 256bit encryption key. Click here to view how we protect your personal information.

• Professional indemnity: We hold a professional indemnity policy which covers Bruvos for any incorrect advice up to an amount of R20 000 000
• Bruvos is registered with the Financial Sector Conduct Authority under Registered Financial Services Provider number FSP4877